Returns or Exchanges
It is your responsibility to return the unwanted item(s) to Elite14.
You have 7 days from the day your order arrives in the mail to review, and if necessary, return or exchange it. Your return package must be postmarked no later than 7 days from the original USPS/UPS delivery confirmation.
Once we receive your return, Elite14 will send you your agreed upon compensation within one business day. If there is an issue, such as the item being out of stock, we will notify you by email or phone as soon as possible.
We are unable to accept returns/exchanges if:
-Item(s) were a final sale item
-Item(s) are in any way defective from the original and salable condition
-Item(s) have been worn or washed
-Item(s) have been altered
-Item(s) do not have the original tags on them
Please follow these instructions when completing a return or exchange:
Place items in a box with email confirmation or original receipt and a note detailing what you would us to do to remedy your situation. We cannot process an exchange or refund without your receipt.
Mail your package to:
2216 Dunmore Ct
High Point, NC 27263
Refunds will be issued to the credit card used during your purchase, or in the form of store credit. Refunds cannot be issued to a different payment source than the one they originally came from. Once we have received your returned item(s), we will inspect them and they should be processed within 48 hours.
Unfortunately, we can not give refunds for worn, washed, or otherwise altered items. It should be noted that we cannot refund shipping fees except in cases of shipping errors.
Our restocking fee is $5.00 per item and will be applied to all returns.