FREQUENTLY ASKED QUESTIONS


Is your site safe to use?

Absolutely! We respect the privacy of our customers. Our official privacy and Security Statement is designed to help you understand what information we gather from you and how it’s used. Please be aware that this policy may change from time to time.

We collect and store information about the pages viewed by all of our website visitors. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our customers. Information may include web pages and your computer's internet protocol (IP) address.

In order to shop with us, your browser must be set to accept cookies. A cookie is a small piece of data that helps us recognize you when you visit our sites. We use cookies to help us remember things such as the following:

  • The areas on our site you’ve visited and may be interested in seeing again
  • The items you’ve placed in your shopping cart
  • The only personal information our cookie can contain is information that you supply yourself

We want you to be able to shop with us with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to contact us by visiting us here:  https://elite14.com/pages/contact-us






ORDER FAQ's


How can I add a discount code to my order?

If you received a discount code, you can enter this code on the checkout page. Follow us on Instagram and Facebook for up to date offers and coupon codes!

What forms of payment do you accept?

We accept the following payments &/or credit cards:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal
  • Apple Pay
  • Google pay 

Where do you ship?

We ship worldwide, including P.O. boxes and APO FPO/DPO addresses.

What are the shipping and handling costs?

Shipping is 4.95 USD Worldwide if you spend 55 dollars or more it is completely free.  


Where do you all ship from?

Here at ELITE 14, we strive to bring you the highest quality leggings at the best possible prices.  Each pair is manufactured and hand-made in our own factories, globally located to do this we must ship directly from the factory to you.  For maximum estimated shipping times please review the chart below, however approximately 90% of our products are delivered to your door within 1 week.

United States

2-4 Weeks

Australia

2-8 Weeks

Canada

2-8 Weeks

United Kingdom

2-8 Weeks

International Countries

2-8 Weeks



Where are our sizing charts. ?
Each product page has its own sizing chart on its own product page, just scroll down and there should be a drop down.

What sizing do you guys carry?
We carry Xs- 4X, the majority of our high-performance models are xs-xl, everything else is s-4x for the most part.  All of our sizings are USA SIZES, they are true to sizes.

Where are you based?
We are based out of Charlotte North Carolina

Do your products come with a tag?
Yes our product comes with a tag. On the tag, it has the size and brand.

What material is your product made of?
We have many products with a polyester spandex blend an 80% polyester 20% elastane with different variations for some products but it is that or very close to it. Also, we have 100% cotton leggings as well.

How long have you been in business?
We have been in the leggings business since 2013.

What is the difference between a set and a bundle?

A set includes the top and bottom of a specific design, two pieces.  A bundle consists of 3,4, or 5 pieces with a common theme, and can include tops, bottoms, dresses, skirts, or whatever is in the pictures.

How do I exchange, refund or return my order?

Basic guidelines for exchanges and returns are listed below. Please refer to our return policy for more information.

  • Any items(s) purchased online that you don't love may be exchanged or returned.
  • Merchandise returned within 7 days of receiving will be refunded to the original form of payment.  
  • Merchandise returned after 7 days may be exchanged or refunded in the form of a merchandise credit.  
  • A purchase that was made with a gift card will be refunded in the form of a merchandise credit.
  • Original shipping and handling fees are non-refundable.
  • Offers are subject to adjustments due to returns, cancellations, and exchanges.

If you received a damaged, defective, or wrong item, contact us at

PRODUCT FAQ's

What materials are your products made of?

Most of our products are made with a polyester-elastane blend, with the exception of our cotton and faux-leather leggings.

What are the promo codes this month?

Follow us on our Facebook and Instagram pages to get the latest news on promo codes, sales, and monthly giveaways!

Do you have any cotton leggings?

Yes! Check out our Cotton Leggings for multiple color options of cotton material leggings. And, back by popular demand, our Guns Out Leggings are back in new, thicker cotton that doesn't go sheer when you stretch!

Where do I add my discount code?

You’ll be prompted to add a discount code during the checkout process.

Do you sell kids’ sizes?

Yes! Check out our Kid’s/ youth to see our collection of kid's leggings, and be sure to check back for new additions!

 Can your leggings be worn for working out?

Absolutely! Our leggings are designed to be stretchy and flexible enough for all activities, including workouts.  

Helpful Tips:

  • Inspect your package once you receive it. In the rare case there is a damaged, missing, or incorrect item in your package, please contact us as soon as possible so we can address and correct any problems.
  • Please try on the main portion of your item to ensure it fits properly. We are happy to accept returns on all items in new and unworn condition.
  • Since our customer is responsible for return shipping fees back to ELITE14, we strongly recommend adding a delivery confirmation to your return shipment. We are not responsible for any lost or damaged shipments.
  • If you purchased a set, all items included in the set must be returned in the original unworn condition and original packaging.